Frequently Asked Questions at FlipBack
Your Questions, Answered. Dive Deeper into the FlipBack Experience
What types of items can I find at FlipBack?
FlipBack offers a curated selection of high-end, gently used fashion items, including men’s and women’s clothing, shoes, handbags, and accessories. Our collection features a mix of luxury brands such as Louis Vuitton, Gucci, and Chanel, as well as sought-after contemporary labels like LuluLemon and Free People.
How does FlipBack ensure the authenticity of its items?
At FlipBack, authenticity is paramount. Every luxury item undergoes a meticulous verification process, involving both in-house experts and third-party authentication services when necessary. We stand by the authenticity of every piece we sell, ensuring our customers can shop with confidence.
Can I consign my items at FlipBack? What is the process?
Absolutely! We welcome consignments of luxury and high-quality fashion items in excellent condition. There’s no appointment necessary; you can bring up to 20 items that have been purchased within the last five years. Our team will review your items and, if accepted, we’ll discuss the next steps, including our consignment contract and guidelines.
How often does FlipBack get new inventory?
New items arrive at FlipBack daily, making each visit a new adventure. Our inventory is constantly evolving, offering fresh and exciting finds for our customers. Joining FlipBack Exclusive is the best way to stay updated on our latest arrivals and special events.
What is FlipBack's return policy?
Given the unique nature of our items, all sales at FlipBack are final. We encourage our customers to carefully consider their purchases and are happy to provide additional details or images of items before purchase to ensure satisfaction.
Does FlipBack offer online shopping?
Currently, FlipBack invites you to explore our collection and shop in-store to fully experience the uniqueness and quality of our items firsthand. This approach allows us to provide a personalized shopping experience, helping you find the perfect pieces for your style and needs. You can also join FlipBack Exclusive or find us on Instagram, we can process your order by calling the shop and we will ship it directly to you.
How can I stay informed about new arrivals and events at FlipBack?
The best way to stay in the loop is by joining FlipBack Exclusive, our newsletter community. Subscribers receive first looks at new arrivals, exclusive offers, and invitations to special events. Sign up today to never miss out on what’s new at FlipBack.
Why choose FlipBack for high-end resale shopping?
Choosing FlipBack means more than just finding beautiful, luxury items at great prices. It means supporting sustainability in fashion, becoming part of a community of style-conscious individuals, and shopping with confidence knowing every item is authentic and of the highest quality. Plus, our ever-changing inventory promises new discoveries with every visit.